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This is my story of how I started my career and how it led to creating our family-run real estate agency in Marbella.

Vlasenko Maksym 

Founder

1. Beginning of My Career
When I obtained my higher education in construction in 1998, I immediately went to work on a construction site, working as a bricklayer—laying bricks and building walls. I began to understand how construction works from the inside: we built foundations, concrete walls, applied plaster to walls, and poured floor screeds.

For 2 years, I worked as a laborer, studying construction. In the evenings, I read books about architecture—I really loved my profession.

When I gained some experience after those two years, I organized a construction crew, led it, and began taking on construction contracts. We did floor screeds and plastering.

A year later, in 2001, I started a company, which I led and worked with for 15 years on the Moscow market. The company is called LLC “VVM” and still exists to this day, though now under someone else’s management.

We built cottages, townhouses, and small buildings: sports complexes, movie theaters; we insulated facades and carried out finishing and apartment renovation. Over 15 years, I learned quite a lot about construction and could visually determine the quality of a building, its finish, construction materials, architecture, and design. This knowledge greatly helps me now in my current work with real estate.

2. Assessing the Quality of Real Estate
If the property is not new:

  • I determine the quality of a villa, the hidden condition of its utilities, and what will need to be done in the near future—regardless of what a seller might tell me.

  • I can see whether the designers did a good job on the home’s layout and whether it will be comfortable to live in. A buyer usually only notices obvious things like the number of bedrooms, bathrooms, and furniture. But it’s very hard to quickly assess quality without experience.

  • It’s best to invite a specialist who can assess the overall condition of the building and warn you about potential problems in the future.

I always inspect a building and its utilities before recommending it to our friends who ask us to help them select and purchase a property. And if there’s something worth warning them about, I always share it. If there are hidden defects that could cause problems in the future, we won’t suggest buying such a property.

New properties come in different levels of quality.

  • I understand how high-quality the finishing materials are, how long they will last, and when they might need replacing.

  • Electrical wiring may last 30–50 years, or it may last 5–10. Plumbing pipes (hidden from view) also have varying lifespans depending on their quality and manufacturer.

  • Paint on walls may start peeling after two years, or it may last and keep its color for over ten years, being completely eco-friendly and harmless to residents.

  • Windows, doors, plumbing fixtures, furniture—the quality of these items affects the property’s condition and its assessed value a few years down the line.

Take door handles for example. Your everyday comfort depends on their quality. Beautiful-looking handles that wobble, squeak, or have their finish peel off after six months are a big problem for an owner. They irritate residents, spoil the home’s appearance, and drastically lower the value of the property. Quality handles, on the other hand, work quietly, feel comfortable, and remain attractive over the years.

These considerations are extremely important when choosing a property. We understand and take them into account in our work, even if people don’t specifically ask us. My 15 years of experience in construction helps me a lot in this regard.

3. Moving to Spain and a Cleaning Business
In 2014, my wife, Valeriya Vlasenko, our son Volodya, and I moved to Spain, and a new chapter in our lives began. A little later, our daughter Melaniya was born.

 

My wife and I opened a cleaning company for apartment cleaning services. We bought a vacuum cleaner, Karcher cleaning machines, and started a new venture. Initially, we charged 10 euros per hour to clean apartments and would clean one apartment per day. Half a year later, we were earning 20 euros per hour and began cleaning villas. In a day, we could clean two apartments or one villa. Sometimes villas were very large, where cleaning could take three days, so we hired additional workers to help.

I performed many different tasks: taking out all the trash, vacuuming, mopping floors, cleaning furniture, washing terraces, and cleaning the pool and garden (for which we hired a trained specialist).

We observed how people maintained their homes and apartments and learned how to do it properly and efficiently—why it’s needed and which aspects are crucial.

Maintaining a villa is an ongoing process. The competence of the person in charge determines the property’s overall condition, appearance, and value.
From experience, you can only sell a property at a high or slightly above-market price if it’s in perfect, well-maintained condition.

“You walk into one house and everything looks clean and tidy, but it still seems tired—like a withered flower—and many people don’t understand why. They assume it’s just old age. Then you enter another house, not new either, but it gleams and feels full of life. You walk in, and it gives you joy and a sense of awe, like a blossoming flower. A well-maintained home is always valued higher and finds a new buyer faster.”

If a person doesn’t understand what quality cleaning is, they will never be able to correctly assess the work of the people who do it.

Proper property maintenance is very important. If you get a handle on it, it’s not that complicated, and it’s easy to monitor all the processes. I’m glad to consult our friends on how to maintain their property and keep it in excellent condition.
I write instructions for people on how to look after a specific house or apartment, help them find staff, and train them in all the nuances.

We don’t just help people choose and purchase a property; we also help them maintain it well.

By operating as a cleaning company, we gained invaluable experience. Our clients included property owners and people who rented out their property. We also had partners who owned about 50 apartments for short-term rentals, and they needed continuous cleaning.

  • Some owners ran their short-term rental business in a very mediocre way: they thought cleaning wasn’t important and only chased profit. In the long term, they usually lost out, as they ended up with reduced overall profits.

  • Others taught us a lot: they dedicated a lot of time to monitoring cleaning and the property’s technical condition, paid close attention to every detail, thoroughly checked on our work after each cleaning, and always called if they found even a single hair on the floor. I learned how to vacuum so well that, upon entering any house, I see every speck of dust on the floor and can instantly assess the quality of maintenance.

Often, cleaners are women who have many of their own problems, and they mostly think about finishing up quickly and leaving, without considering the property’s future condition. But I would lift every rug, move cabinets, sofas, armchairs, tables, and thoroughly vacuum everywhere with my powerful, expensive vacuum cleaner. An ordinary cleaning lady physically couldn’t do this (and likely wouldn’t want to). All our clients said that nobody cleans so thoroughly, attentively, and responsibly as we do.

“If two women arrive for a general house cleaning, it’s already clear that they won’t be able to do it 100%. At a minimum, they won’t be able to move heavy furniture, so dust will remain under rugs and furniture. Many don’t even look under the bed; they only clean what’s visible. But a property’s shine depends on those jobs that aren’t immediately seen yet are done thoroughly.”

We learned a great deal, and now we help our friends keep their properties in excellent condition!

4. Short-Term Rentals and Their Nuances
The property owners for whom we did cleanings appreciated our work and efforts and began offering us the chance to rent out apartments and houses on a short-term basis. We quickly got the hang of this and took care of the properties with great diligence and love for what we do.

 

  • We figured out in which areas it’s easier to rent out housing and in which areas it’s more difficult.

  • We realized that if you want to charge high rent, you need to maintain an apartment cleanliness rating of 10 out of 10. Otherwise, you can’t rent it at a high price.

  • Clients willing to pay top rates are extremely detail-oriented. For example, if children remove the cushions from a sofa and play on the floor, and there are crumbs from previous guests under those cushions, nobody will give you a top rating, and a negative review will scare away future guests.

When we clean, I use a special vacuum attachment to thoroughly clean all the furniture and every part of it. I lift up all the rugs, cover every inch of the floor; once a month, we remove and wash all the furniture covers. Any property we manage and rent out is always in pristine condition, and our ratings are consistently 10 on Booking and Airbnb—otherwise, it’s not profitable.

“And if the owner decides they no longer want to earn money from renting and chooses to sell instead, the property sells easily because its condition is like new and it looks appealing.”

5. Working with Investors
Investors who worked with us began reaching out, asking us to find a property for them to purchase, which they would then hand over to us to generate income from rentals.

 

  • Because we know the region and neighborhoods well, and we understand what the ultimate client (the renter, not the buyer) wants, we selected properties that met all a renter’s needs for short-term rentals. As a result, our direct client—the direct buyer—was delighted with the property they acquired for their specific objectives.

  • This is how we gradually started helping people pick the right property to match their requests and goals.

Possible client goals:

  1. Real estate investment as a business—earning income by renting out a property. Our area, the Costa del Sol and Marbella, is excellent for short-term rentals (it’s a resort region with many tourists).

  2. Investments with a view to reselling later. When an apartment or villa needed renovation, we helped find quality construction crews and companies and supervised the entire process.

    • After increasing the property’s value through renovations or landscaping, we helped sell the property at a profit.

When you know your job well, work becomes a joy. And when you work with pleasure, the people you work with are happy with the outcome.

“We’re not better than any other companies; we simply love our work and really enjoy it when our friends are pleased with the results of our cooperation.”

6. Comprehensive Legal Support and Assistance with Documents
When we began helping people purchase real estate, we encountered issues related to documentation. We immediately brought in local lawyers—this is a very important and serious matter. Over time, we settled on two highly responsible and competent attorneys. By working with them, we are at ease, and our friends are satisfied because all their documents are in perfect order.

 

We help with any issues that may arise before and after purchase. We do whatever our friends might need. Here are a few examples of what we have already done:

  • Accompanying clients to any organizations as an interpreter.

  • Translating documents into Spanish (not all our friends speak Spanish).

  • Helping obtain an NIE (Identification Number for Foreigners).

  • Accompanying clients to Spanish banks to open an account.

  • Preparing the necessary documents to be submitted to the developer prior to purchase.

  • Preparing the reservation agreement for a property and making the initial deposit.

  • Signing at the notary’s office.

  • Providing post-purchase support for real estate.

  • Connecting all utilities: electricity, water, gas, internet, phone service, security systems, video surveillance.

  • Helping recruit service personnel: housekeepers, gardeners, nannies, chefs, drivers.

  • Organizing renovations (if needed) in cooperation with proven construction companies and architects.

  • Assisting in enrolling children in school (we know all the best schools in the region), arranging daycare, sports clubs.

  • Taking care of property maintenance for rental: from cleaning and necessary supplies to marketing, taxes, and accounting.

  • Helping open a business or company: accounting, staffing, taxes, and any necessary specialists (lawyer, notary).

  • Assisting with registering all family members at the new address after purchasing real estate.

We never refuse to help our friends; we assist with everything they might need when moving to Marbella. We provide all these services practically free of charge; payment goes only to government agencies or covers minimal material costs.

7. Our Family Real Estate Agency in Marbella
That’s how my wife and I ended up creating our family real estate agency in Marbella, where we work every day with great pleasure and joy. Our friends are very interesting, cultured, and wonderful people who want to live in this magical and beautiful place called Marbella. We do everything possible to help them find exactly what they’re looking for and to ensure the entire process is pleasant and easy.

Contact us, and we’ll be delighted to arrange tours of the best real estate options in the city of Marbella and its surroundings for you. Any questions or assistance will be organized on your behalf!

Get in touch with us in whatever way is most convenient (phone, WhatsApp, email) to receive:

  • A free consultation

  • A selection of properties that meet your needs

  • Comprehensive “turnkey” support

We’re always here and happy to help!

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